Your first order was in 2013, and you canceled it 14 days into the service (knowing full well that I would have been finished by then). Over 2 years later, you then ordered again, and without any contact, left this feedback. The refund policy exists as a safety net for genuine buyers once I have delivered the report as proof of work completed. You are more than welcome to take a 100% refund and I will remove the links. Simple